Privacy policy

This privacy notice tells you what to expect when company INNOVA SERVICE d.o.o., Celine Samoborske (Town Samobor), Celine Samoborske 2, OIB: 2205555461 (hereinafter: INNOVA SERVICE) collects personal information about you when you use the services of our company. INNOVA SERVICE undertakes to protect your personal information when you use our services. Whenever you provide such information, we will only use your data in compliance with any applicable data protection laws, including the General Data Protection Regulation (GDPR). Your data will be kept in a secure environment and access will be restricted.

We promise to collect, use and store your personal data in a safe way.

We promise to use your personal data transparently and only for certain purposes.

We promise to inform you about the way we use your data and whom we give it to.

What data will we collect about you?

Personal information we collect is related to the reason of collection. In most cases, it is about basic personal data such as:

-name and surname, oib, address, e-mail, date of birth, signature, contact details, etc.

How do we use the information we collect?

INNOVA SERVICE will use your personal data for several purposes, including the following:

  • For the purpose of previous actions necessary to conclude contracts.
  • To conclude and fulfill our service delivery contract
  • In order to fulfill our legitimate business interests, in which we will always look after your interests.
  • In order to fulfil legal obligations under the positive legal regulations.
  • To provide feedback to your inquiries and complaints.
  • To send you marketing communications about our company’s products and services. We will do it only if you give us a clear consent that you want it. Legal justification for sending marketing information about our products and services is that you have given clear consent that your personal data is used for this purpose. You always have control over your information, and you can opt out of further receiving marketing notifications in the same way as you agreed.

We will keep your data within our company and our confidential third parties, except in cases where legal disclosure is required, e.g. State law enforcement authorities and agencies.

INNOVA SERVICE does not share personal data to third parties, unless the person (data subject) has given explicit consent or if the obligation to forward personal data is determined by law.

Your personal information, such as your name and address, may be forwarded to third parties, such as payment processing by credit and debit cards or other similar situations related to those purposes. Our legitimate interest in such transmission is to provide you with the best and complete service. Since we are responsible for your personal data, we always verify that your information remains protected and secure when you upload it.

How long will we keep your data?

Your personal data will be kept in the period necessary for the fulfilment of obligations under the law, contracts or in accordance with the intended purposes of collection.

Your personal information for marketing communications will be kept in the period of your consent.

Which one do I have the right to my personal data?

Under the General Data Protection Regulation, you have the right to ask us:

  • Access to your personal information by requesting access.
  • Correction, Deletion and Restriction to Process Your Information If Justified
  • Data transmission
  • Right of opposition
  • The right to lodge a complaint to the supervisory authority.
  • Access to your personal information by requesting access
  • Correction, Deletion and Restriction to Process Your Information If Justified
  • Data transmission
  • Right of opposition
  • The right to lodge a complaint to the supervisory authority.


Every data subject shall have the right to information on whether his or her personal data has been processed and, if so, what data is involved. The data subject shall also have the right to information relating to the purpose of processing data, legal basis of processing, categories of personal data, disclosure to third parties and storage duration.

Every data subject shall have the right to request the rectification, erasure or restriction of the processing of personal data, as well as completion of incomplete personal data

The data subject has the right to transfer the aforementioned personal data to any other controller of personal data from the current controller of personal data without any disturbances.

Each data subject, under EU law, has a guaranteed right of objection based on his or her own situation, at all times, to the processing of personal data concerning the data subject, based on E and F Article 6, Paragraph 1 of the General Regulation on the Protection of Personal Data. In order to exercise the right to object, the data subject may at any time contact the controller of personal data.

At any time it is possible to object to the processing of personal data for the purpose of direct marketing, in which case personal data will no longer be processed for that purpose.

The data subject has the right to file a complaint concerning violations of the right to process personal data to the competent authority:

Agency for the Protection of Personal Data

Martićeva 14

Zagreb 10000

Detailed information on categories of personal data, purposes of collection and legal basis, and YOUR RIGHTS AND THEIR ACHIEVEMENT can be found in our Rules of Procedure and use of personal data available to you on our official website at the link www.innovaservice.hr

To exercise your rights regarding the processing of your personal data, or if you believe that the processing of personal data that we carry out is contrary to the regulations on the protection of personal data, please inform us of the same in writing to the address INNOVA SERVICE d.o.o., Celine Samoborska (City of Samobor), Celine Samoborska 2, OIB: 2205555461 or by email address: marina@innovaservice.hr

You will be notified of any Privacy Policy changes on our website: www.innovaservice.hr